We Help You Retain Your Players and Increase Engagement.

• VIP Programs & Customer Service

We have built teams that specialize in helping your most valuable players, whether they be popular influencers, esports athletes, big spenders, or your most engaged fans. Our teams can also expertly handle your everyday customer service needs in collaboration with your other vendors or we can create a follow-the-sun model from a mixture of our global sites. Being from inside of the video game industry, collaboration and sharing is in our DNA.

• Executive Escalations/Top-tier Support

Think of these teams as the special forces units of support. They handle only the most difficult cases and are required to find the root cause of a problem no matter where the source is, even within the client game teams themselves. Many of these teams we build work with AI-LLMs on a daily basis. Your player experience is their primary concern and they are selected and trained to deliver impact at scale for global teams. We believe the future of the CX industry is increasingly complex, requiring the kind of high level talent we recruit for these teams.

• Seed Teams for Firefighting and Innovation

Our seed teams are filled with people who have an appetite for adventure, for the novelty in pathfinding. They can help an organization make sense out of the chaos and help us quickly identify and solve systemic problems. Their love of firefighting and training means that they can adapt to become the core of any team, acting as an early detection and triage unit for the larger group. Designing the people processes as well as the administrative tools are part of their regular work, and we often do consultatative work for companies that want to revamp their entire function or are prelaunch.