WHAT WE DO

We reduce churn, increase monetization, and provide insights from your customer relationships.

Our Mission

Player Support aspires to be the partner of choice for video game customer service, moderation, quality assurance, automations, and operational consultation. We know what it is like to be on a development team that just wants to make a great game, and we know how to handle your business operations so that you have enough resources for the next big adventure. Having been on both sides of the fence for some of the largest projects, we can help you plan responsibly, without sacrificing a high-quality relationship and that special human-connection with your players and customers.

Organizational Capabilities

Things We Can Do, Now

  • Customer service in over 11 languages (CEFR Level 1+), primarily in chat (live + async) and web (email).

  • Moderation services for chat, in-game actions, forums, Discord, and a vareity of social media channels.

  • QA testing, bug management, JIRA backlog grooming, and direct player research.

  • Custom, multi-talented, flexible teams that handle several streams of work simultaneously (i.e. agents on one of our teams are cross-trainted to do financial anti-fraud, customer service, moderation, and SME coverage for critical business functions)

Things We Are Experimenting with Today

  • AI-enabled efficiency gains across all business functions.

  • Building a library of simple, secure automations and tools to help our clients scale their businesses at different stages of development, growth, and business maturity, to make life easier for employees.

  • Management frameworks for humans, coupled with our custom software, and a very different management framework for Agentic-AI teams (AI-Management Layers and Human-AI Manager employees/Manager-in-the-Loop).